Vacancy: Customer Service Agent
Location: Netherlands
Duration: 6 months
Rate: DOE
Our client is looking for a Customer Service Agent to work in the government sector who thrives on customer interaction, loves the fast-paced, dynamic environment of a call centre.
Responsibilities for the Customer Service Agent role include:
- Ensuring the telephone accessibility of the Municipality of Emmen;
- Answering questions, resolving issues and complaints from residents and businesses;
- Providing information about municipal products and the status of applications and requests.
Candidates applying for the Customer Service Agent role will need:
- A higher professional education level (HBO) in terms of working and thinking.
- Be highly digitally skilled.
- As our clients services are increasingly offered online, you must be able to keep up with these developments.
- Multitasking: You’ll be working with multiple systems on two screens while on the phone, all while making the customer feel heard.
- Empathy: You’ll speak with a wide range of people with diverse questions. You must be able to quickly adapt your tone and content to the situation.
- Analytical ability: You must be able to quickly identify the core of a question and know where to find the answer.
- Typing: You must be able to type quickly (guideline: >250 keystrokes per minute) in correct Dutch. (A call centre test may be part of the selection process.)
- CV must be in Dutch, in Word or PDF format, and no longer than 5 A4 pages.
- CV’s must include job titles, start and end dates, and number of hours worked per week for each role listed.
- Attention to detail is essential for this role, CVs with excessive spelling and grammatical errors may be rejected by the hiring desk.
For more information on the Customer Service Agent role, contact Elaine@orca-personnel.co.uk